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 How can I customize it?

Go to phpBB's site and click the 'Customize' tab.

 Is there support for this?

Yes, there are multiple forms of support for phpBB: Documentation Knowledgebase Support...

 What are some of its features?

phpBB has a simple user interface and admin panel and a clean look. It also scales well and can...

 What is phpBB?

phpBB is a popular open source bulletin board package.